Overview

The Support area contains a knowledge base of problems and script solutions and a support request form for server owners. The knowledge base is a great resource for simple questions and problems. You can also find answers to a lot of questions at http://forums.cpanel.net/

To access the Support Menu, click on Support, on the main screen of your WebHost Manager interface.

NOTE: You must register to view and interact on http://forums.cpanel.net/

Interactive Knowledge Base

The Interactive Knowledge Base enables you to find solutions to many common problems that you may encounter when running cPanel and WHM. Simply search for related topics to your keywords, and the Knowledge Base will present a list of solutions.

Steps

1. To access the Support Menu, click on Support, on the main screen of your WebHost Manager interface.
2. Click on the Interactive Knowledge Base link in the Support menu.
3. Enter a brief keyword description of the problem you are having in the Enter Issue field.

EXAMPLE: If you have a problem with mailman after installing suexec, enter: suexec mailman.

1. Enter the domain that has the problem in the Affected Domain field, if required. This will customize any solutions you find to that domain.
2. Click on the Search for Answer button.
3. Click on the Click-to-fix! link next to the required solution.

If you entered a domain as part of the search criteria, the solution script will automatically run against that domain. If you did not enter any domain as part of the search criteria, the solution script will run against your account.

Support Center

You can submit a support request to the cPanel Customer Service Team through the Support Center. There are several alternate forms of help you may wish to pursue before you submit a support request:

cPanel and WHM FAQ

Please use the online search facility in the online FAQ to see if your problem is listed.

Support Forums

Search through the archives or ask a question at the cPanel Support Forums.

Documentation

Please check the Online cPanel and WebHost Manager Documentation for help.

NOTE: Please check the online cPanel and WebHost Manager documentation for help.

Steps

1. To access the Support Menu, click on Support, on the main screen of your WebHost Manager interface.
2. Click on Support Center.
3. Click on one or more of the available links. If you need to contact cPanel directly, click on the Contact cPanel.net link.
4. Enter your name, email address, phone number, IP address, and cPanel version/build of your server in the Your Name, Your Email Address, Call Back # fields, IP Address of Server, and cPanel version/build fields.
5. Enter a brief, one line description of your problem in the Brief Description of Problem field.
6. Enter the name of the distributor from which you obtained a software license in the Distributor/Partner NOC Name field.
7. Enter a detailed description of the problem in the Detailed Problem Description field. Add as much detail as you can about the problem. You should include here, any and all parts of the software that are affected, any changes you have made to the server recently, what you are trying to accomplish, and any other information you feel may help the technical support representative to better assist you.
8. To the best of your ability, enter each action required to reproduce the problem in the Steps to Reproduce the Problem field.
9. Click on Send Request.

Incoming search terms:

web host manager problem

Overview

The Backup area deals with configuring and restoring backup files and versions of key files (such as httpd.conf).

To access the Backup Menu, click on Backup, on the main screen of your WebHost Manager interface.

NOTE: It is very important to backup your accounts and key files frequently so that if something happens to your server, you will be able to restore it and fix the problem with very little downtime.

Configuration File Rollback

cPanel and WHM automatically saves a backup version of the following three files whenever they are changed:

• httpd.conf
• named.conf
• proftpd.conf

You can revert to any of the previously saved versions whenever required. The restored version becomes the latest version, and does not delete other versions.

Steps

1. To access the Backup Menu, click on Backup, on the main screen of your WebHost Manager interface.
2. Click on Configuration File Rollback.
3. Click on one of the following buttons:
   • [path]/httpd.conf button
   • path]/named.conf
   • [path]/proftpd.conf

1. Click on the < button to review previous versions. As you change files, the Date field will update and the display area will update with the contents of the different file.
2. Click on Restore to roll back to the displayed version of the file.

Configure Backup

You can specify how often backups occur and where backups are placed – either on the same server or on a separate backup drive. You can also specify the specific parts of the backup process that are enabled.

The backup interval options work in the following fashion:

• Daily – cPanel and WHM performs separate daily, weekly, and monthly backups.
• Weekly – cPanel and WHM performs separate weekly and monthly backups.
• Monthly – cPanel and WHM performs only monthly backups.

Steps

1. To access the Backup Menu, click on Backup, on the main screen of your WebHost Manager interface.
2. Click on Configure Backup.
3. Click on the radio button next to the following items to enable or disable the specified functionality:

• Backup Status – Turns the automatic backup function on or off. The Restore Only radio button allows site restoration from old backups to occur, but does not create new backups.
• Backup Interval – Specify the interval used by the backup process.
• Days to run backup – Click on the tick boxes of the days on which you want to run backups.
• Remount/Unmount backup drive – Mounts and unmounts the backup drive when a backup is created. This requires a separate drive mount to operate.
• Bail out if the backup drive cannot be mounted – Stops the backup if the drive can not be mounted. Recommended if the Remount/Unmount backup drive option is enabled.
• Incremental Backup – Backup process only copies what has changed since the last backup. This creates a much smaller backup file, but changes are gradual and the backup files are not compressed.
• Backup Accounts – Backup process copies all account information for your customers.
• Backup Config Files – Includes config files in the backup process.
• SQL Databases – Includes MySQL databases in the backup process. You can choose to backup up databases in separate accounts, the master MySQL directory, or both.
• Backup Raw Access Logs – Includes the Apache raw access logs in the backup.
• Backup Type – Select what type of backup you need.
• FTP Backup Host – Enter the domain name of the FTP backup host (only required if Remote FTP Server is enabled).
• FTP Backup User – Enter the user name to use on the FTP backup host (only required if Remote FTP Server is enabled).
• FTP Backup Pass – Enter the password to use on the FTP backup host (only required if Remote FTP Server is enabled).
• Backup Destination – Enter the location of backups in the available field. This should be a dir/NFS/coda mount with at least twice the space of all your /home* partitions.

Do not set this to your /home directory.

1. Click on Save.

NOTE: It is possible to use a customized backup script. You will need to place the customized backup script in /var/cpanel/lib/Whosmgr/Pkgacct/. For example, you can copy /usr/local/cpanel/Whostmgr/Pkgacct/pkgacct to /var/cpanel/lib/Whostmgr/Pkgacct/pkgacct and then make custom changes.

To specify that WHM should use your custom backup script, you will need to edit the root crontab and update your backup line by adding –allow-override.

Example:
0 1 * * * /scripts/cpbackup –allow-override > /dev/null 2>&1

Restore Backups

You can restore all backup files that you have created using WebHost Manager.

NOTE: WebHost Manager copies over each previous backup with the latest backup. For example, each daily backup copies over the previous daily backup, and each weekly backup copies over the previous weekly backup

Steps

1. To access the Backup Menu, click on Backup, on the main screen of your WebHost Manager interface.
2. Click on Restore Backups.
3. Click on one of the following buttons:
   • Daily
   • Weekly
   • Monthly
4. Click on the user name from the available list that you want to backup.
5. Click on the following checkboxes as required:

• Recreate Account – Recreate the account entirely as part of the restore, rather than just overwriting existing files.
• Give IP address – Give the account an IP address as part of the restore.
• Restore Subdomain Entries – Restore the accounts subdomains as part of the restore.
• Restore Mail Config – Restore the accounts mail configuration as part of the restore.
• Restore MySQL Dbs – Restore any MySQL databases as part of the restore.

1. Click on Start Restore.

Restore Multiple Backups

You can restore multiple backups at one time. You can only restore multiple backups of the same type: daily, weekly, or monthly.

Steps

1. To access the Backup Menu, click on Backup, on the main screen of your WebHost Manager interface.
2. Click on Restore multiple backups.
3. Click on the Daily, Weekly, or Monthly button to select the type of backup you want to restore.
4. Click on the checkboxes next to the backup files that you want to restore, or click on Select All.
5. Click on Start Restore.

Restore A Full Backup / cpmove file

This feature allows you to restore full backups; cPanel backups and cPanel move files. You can use this feature to restore a single account that has been backed up, or a cpmove file from another server that has been transferred to your server.

The files will need to be in the following form(s): cpmove-user.tar.gz, user.tar.gz, or backup-date_time_user.tar.gz

Steps

1. To access the Backup Menu, click on Backup, on the main screen of your WebHost Manager interface.
2. Click on Restore a full Backup / cpmove file.
3. Type the username of the account you wish to restore in the blank field next to Enter the username for the account you wish to restore.
4. Click Restore.

Troubleshooting

Make sure the backup file is located on the server in /home,/usr/home,/web,/home2,/home3,/root, or /usr

Incoming search terms:

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Overview

The E-Mail area allows you troubleshoot problematic e-mail addresses, manage your mail queue, and view email statistics for your server.

To access the Email Menu, click on Email, on the main screen of your WebHost Manager interface.

Manage Mail Queue

The Exim Mail Queue area enables you to view all waiting messages in the mail queue, and attempt to deliver or delete all the messages in the queue. The Mail Queue contains all messages that have been sent, but have not yet left your server for one reason or another. Refer to exim.org for more information on the mail queue.

Steps

1. To access the Email Menu, click on Email, on the main screen of your WebHost Manager interface.
2. Click on Manage Mail Queue.
3. View the email as required. Click on the Delete link next to an e-mail if you need to delete it, or click on the Deliver Now link next to an e-mail to deliver it now.
4. Click on the Delete All Messages In Queue link if you need to delete the mail that is currently in the queue.
5. Click on the Attempt To Deliver All Messages In Queue link if you need to send the e-mail now. This is a good method of testing if something is functioning incorrectly with Exim.

Mail Troubleshooter

The Mail Troubleshooter function enables you to send a test e-mail to a problematic address to determine what is wrong. This process will track down the vast majority of e-mail problems that can occur on your server.

Steps

1. To access the Email Menu, click on Email, on the main screen of your WebHost Manager interface.
2. Click on Mail Troubleshooter.
3. Enter the problematic e-mail address in the Email To Trace field.
4. Click on Do It.

Troubleshooting

If the Mail Troubleshooter does not show the source of the problem, you will need to check the mail logs on your server, or the returned messages to the account, if any.

Repair Mailbox Permissions

This function rebuilds mail databases and fixes permission problems on mail databases and mailboxes.

Steps

1. To access the E-mail Menu, click on E-mail, on the main screen of your WebHost Manager interface.
2. Click on Repair Mailbox Permissions.
3. Your mailboxes and databases should now be fixed. Complete! will be displayed.

View Mail Statistics

The View Mail Statistics function displays a wide variety of information about e-mail on your server, including total volumes, how many messages were sent and delivered per hour, the top 50 accounts in terms of mail sent and received, and a list of error messages.

Steps

1. To access the E-mail Menu, click on E-mail, on the main screen of your WebHost Manager interface.
2. Click on View Mail Statistics.
3. Mail Statistics will now be displayed.

View Relayers

This function allows you to see who is relaying mail on your server. For more information on relaying and how to prevent it, refer to: exim help.

Steps

1. To access the E-mail Menu, click on E-mail, on the main screen of your WebHost Manager interface.
2. Click on View Relayers.
3. The users that are relaying mail on your server will be listed in order of messages sent through relaying.
4. Click on a User or Domain Name to see where the messages are being relayed.

Incoming search terms:

how to remove all messages in exim mail queue manager

Overview

The cPanel area contains a variety of miscellaneous features that help you to manage cPanel accounts. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.

Branding

Branding allows you to modify images within a cPanel theme so that you can add your company logo or another image to a customer’s interface. This can be very useful when you are dealing with multiple levels of customers.

Steps

1. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.
2. Click on Branding to activate Branding.

NOTE: You can now upload images/text for themes that support branding to /var/cpanel/cpanelbranding/themename. You can also alter branding options by clicking on a theme’s name.

Enable/Disable Outlook® AutoConfig

WebHost Manager can enable or disable Outlook Express® auto configuration files. These allow cPanel users to simply click on a link next to an email address and your server will install Outlook Express® registry settings on their computer. This function prevents a lot of support requests, as configuring email clients is a common problem for users.

Steps

1. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.
2. Click on Enable/Disable Outlook AutoConfig.
3. Click on Enable to enable Outlook Express® auto configuration files or click on Disable to disable Outlook Express® auto configuration files.

Troubleshooting

This feature only works for users who are using Microsoft Windows®.

Install cPAddons

The “Install cPAddons” feature allows you to install cPanel Addons.

When the page loads you will see a five-column table consisting of the following information:

• Installed – If the check box is checked, the associated cPAddon script has been installed. If the check box is not checked, the associated cPAddon script has not been installed.
• Vendor – The vendor that provided the cPAddon script.
• Category – The type of category the cPAddon script belongs to (Blogs, Bulletin Boards, CMS, Chat, Ecommerce, Gallery, Guest Books, Support).
• Security – The level of security for the associate cPAddon script.
• Name – The name of the associated cPAddon script.

Installing A cPAddon Script

Steps

1. Click on the check box associated with the cPAddon script you want to install. You can check multiple cPAddon scripts to install.
2. Click on the Update Addon Config button.

Uninstalling A cPAddon Script

Steps

1. Click on the check box associated with the cPAddon script you want to uninstall. You can check multiple cPAddon scripts to uninstall.
2. Click on the Update Addon Config button.
3. After the cPAddon script has been uninstalled, click on the back link.
4. When the page loads, you will see a “Completely Remove” link next to the name of the cPAddon script you uninstalled. You should only completely remove the cPAddon for an uninstalled cPAddon if you’ve uninstalled all installs of it first by clicking on the Completely Remove link. Otherwise you will end up with installations that can not be removed until you reinstall the module.

Force Refresh of All cPAddon Sources

Steps

1. If you want to refresh all cPAddon sources, click on the Force Refresh of All cPAddon Sources check box.
2. Click on the Update Addon Config button.

Manage cPAddons

You can select cPAddons for a single user on your server or you can select cPAddons for all users on your server.

Show all installs that need to be updated

This section is located at the top of the “Manage cPAddons” page.

Steps

1. Select All installs that need to be updated from the Show drop down menu.
2. Select either All Users or select a single user from the “Users” drop down menu.
3. Click on the Manage button.
4. When the page loads you will see a five-column table consisting of the following information:
   • User – The username associated with the installed cPAddon.
   • Addon – The name of the associated cPAddon.
   • Latest – The latest available version of the associated cPAddon.
   • Version – The current version of the associated cPAddon. If the current version is outdated, the “upgrade” link will be shown. Click on the upgrade link to update the associated cPAddon. If the version is the latest version available, the version number will be displayed in green, otherwise it will be displayed in red.
   • Currently installed in WHM – This column entry will show either a green circle icon or a flashing red circle icon. The “uninstall” link will always be shown for the associated cPAddon. Click on the uninstall link to remove the associated cPAddon in its entirety.

Show all installs regardless of their status

This section is located at the top of the “Manage cPAddons” page.

Steps

1. Select Every Install from the “Show” drop down menu.
2. Select either All Users or select a single user from the “Users” drop down menu.
3. Click on the Manage button.
4. When the page loads you will see a five-column table consisting of the following information:
   • User – The username associated with the installed cPAddon.
   • Addon – The name of the associated cPAddon.
   • Latest – The latest available version of the associated cPAddon.
   • Version – The current version of the associated cPAddon. If the current version is outdated, the “upgrade” link will be shown. Click on the upgrade link to update the associated cPAddon. If the version is the latest version available, the version number will be displayed in green, otherwise it will be displayed in red.
   • Currently installed in WHM – This column entry will show either a green circle icon or a flashing red circle icon. The “uninstall” link will always be shown for the associated cPAddon. Click on the uninstall link to remove the associated cPAddon in its entirety.

Upgrade all installs that need it

This section is located at the top of the “Manage cPAddons” page under the “Show installs” section.

Steps

1. Select Upgrade all installs that need it from the “Show” drop down menu.
2. Select either All Users or select a single user from the “Users” drop down menu.
3. Click on the Go button.
4. When the page loads, the system will display all cPAddons that have been upgraded in addition to a link to the associated cPAddon website.

Uninstall all installs that are no longer installed in WHM

This section is located at the top of the “Manage cPAddons” page under the “Show installs” section.

Steps

1. Select Uninstall all installs that are no longer installed in WHM from the “Show” drop down menu.
2. Select either All Users or select a single user from the “Users” drop down menu.
3. Click on the Go button.
4. When the page loads, you will see a confirmation statement similar to the following:

“Are you sure you want to uninstall this?”

1. Click on the Yes I am sure I want to do this. link.

The system will display all cPAddons that have been upgraded in addition to a link to the associated cPAddon website.

Plugins

The Plugins feature provides a simple management system where you can install/uninstall and setup automated updates of any cPanel plugins such as tomcat, modresin, modmono, pro, spamdconf, clamavonnector, and much more.

NOTE: cPanel is not responsible for any aspect of third party scripts/themes. All trademarks are owned by their respective companies. Please send all questions reguarding this feature to support@cpanel.net.

Before You Begin

When the page loads you will see a list of available cPanel plugins. Each section in the list shows the following:

• Name – The name of the plugin.
• Packager – The company or vendor that produces the plugin.
• Installed Version – The version of the currently installed plugin.
• Version – The latest version available of the plugin.
• Price – The type of pricing system used such as “free.”

Install/Automatic Plugins

Steps

1. Click on the Install and Keep Updated check box for any of the plugins available that you want to install. The system will automatically update the script to the latest available version if this option is checked.
2. Click on the Save button.

Uninstall Plugins

Steps

1. Each plugins listed has an uninstall button available. For example, if you currently have “pro” installed and you want to uninstall it, click on the Uninstall pro button.
2. You should see information similar to the following (pro Example):

removed `/usr/local/cpanel/bin/leechprotect'
removed `/usr/local/cpanel/bin/leechprotectinstall'
removed `/usr/local/cpanel/bin/leechprotectpass'
removed `/usr/local/cpanel/bin/updateleechprotect'
removed `/usr/local/cpanel/etc/leechprotect.sql.in'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/images'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/bluelagoon.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/delleech.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/close.jpg'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/convert.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/filelist-convert.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/doconvert.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/dohtaccess.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/doleech.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/doscale.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/dothumbdir.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/filelist-scale.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/filelist-thumbs.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/images.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/leechprotect.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/scale.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/submitsupport.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/support.html'

Modify cPanel/WHM News

You can display a customized version of the cPanel or WebHost Manager news, rather than use the default news script.

You can modify the following areas:

Global cPanel News

Displays on the home page of all cPanels that you can effect, including your own, your resellers’, and your resellers’ customers’ cPanels.

Global WebHost Manager News

Displays in the News area of all resellers’ WebHost Manager interfaces.

Resold Customer News

Displays on the home page of all your resellers’ customers’ cPanels

CPanel News

Displays on the home page of all your customers’ cPanels (not your resellers’ customers).

Steps

1. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.
2. Click on Modify CPanel/WebHost Manager News.
3. Enter or copy and paste the HTML code that you want to use into the relevant work areas.
4. Click on Save News.

Troubleshooting

The News page is coded in HTML so you need to use HTML code when creating your own news content.

Reset a Mailman Password

You can change the password for any Mailman mailing list on your server, usually when a user has forgotten his or her own Mailman password.

You can modify the following areas:

Steps

1. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.
2. Click on Reset a Mailman Password.
3. Click on the Mailman User from the available list.
4. Enter the New Mailman Password in the New Password field and click on the Change Password.

Shopping Cart Reset

You can refresh a shopping cart that is not resetting by itself. This command is only designed for use with the shopping cart scripts that come pre-installed with cPanel.

You can modify the following areas:

Steps

1. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.
2. Click on Reset a Shopping Cart.
3. Click on the Domain Name with the problem shopping cart and click on Reset.

Synchronize FTP Passwords

You need to synchronize FTP password files when you reinstall proftpd.

Steps

1. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.
2. Click on Synchronize FTP Passwords.

Upgrade to Latest Version

You can upgrade to the latest version of cPanel and WHM. WebHost Manager will check for updates, and download and apply any changes as required.

Steps

1. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.
2. Click on Upgrade to Latest Version.
3. Click on Do It.

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Overview

The Software area deals with installing and updating server and system software on your server. Updating software is important as it can fix security holes and other bugs that may cause adverse effects to your system. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.

Update Apache

You can upgrade Apache by using this interface. The options checked on your screen reflect the default options, and not the currently active ones. Dynamic modules that were previously compiled into Apache will not be removed. If you wish to remove any Apache module you should remove it from httpd.conf and restart Apache.

Steps

1. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.
2. Click on Update Apache.
3. Select any options you require Apache to be compiled with by selecting the checkbox next to the option you need.
4. Click on Start Build.

Troubleshooting

If you have installed third party modules that are not listed below, you may need to recompile them after Apache is rebuilt. You may experience an unusable Apache that produces segmentation faults until the old modules are recompiled or removed.

Install A Perl Module

Perl modules are a collection of Perl scripts that allow you to perform one or more functions. WebHost Manager Manager enables you to install a number of Perl modules if and when you require them. If you are unfamiliar with Perl, try using a search engine to search for Perl and you will find a lot of information about what Perl is and what the benefits of Perl Modules are.

Steps

1. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.
2. Click on Install A Perl Module.
3. Enter the Name of The Perl Module that you want to install in the available field and click on Search.
4. Click on the Link To Install the required Perl module.

Install A RPM

RPM (Red Hat Package Manager) is a common way of installing software on Red Hat Linux systems. WebHost Manager enables you to install a large number of different packages, if and when required, and re-install them if a problem occurs.

Steps

1. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.
2. Click on Install a RPM.
3. Click on the Package That You Want To (Re)Install
4. Click on the Ignore Dependencies Checkbox if you want WebHost Manager to ignore any dependencies that may occur during installation.
5. Click on the Force Install Checkbox if you are reinstalling a package.
6. Click on Install.

Module Installers

Modules, whether Perl, PHP or Ruby, installed via the WHM interface are available for all users on the System. PHP Extensions are not managed via this interface, only through EasyApache 3. Rather, PEAR and PECL packages can be managed herein

Steps

1. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.
2. Click on Module Installers.
3. Click on the Manage next to the module you wish to manage.

Rebuild RPM Database

The database that keeps track of your RPM (Red Hat Package Manager) installations can become corrupt. You should only perform this function when technical support advises you that it is the correct course of action.

Steps

1. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.
2. Click on Rebuild RPM Database.
3. Click on Ok.

NOTE: This procedure may take 1-30 minutes, depending on the speed of your machine.

Update Server Software

WebHost Manager provides you with the ability to update your server, system software or backend scripts at any time. When activated, WebHost Manager will compare the current server and system software and backend scripts against its list of upgrades kept on its upgrade server, and upgrades any older versions automatically.

Steps

1. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.
2. Click on Update Server Software.
3. A software status list is now displayed with any updates performed, if any.

Update System Software

WebHost Manager provides you with the ability to update your server, system software or backend scripts at any time. When activated, WebHost Manager will compare the current server and system software and backend scripts against its list of upgrades kept on its upgrade server, and upgrades any older versions automatically.

Steps

1. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.
2. Click on Update System Software.
3. A software status list is now displayed with any updates performed, if any.

Website Maintenance Services

cPanel has teamed up with Edit.com, the maintenance experts, to make it easier for you to increase your customer satisfaction and revenue. By supplying you with the ability to offer pre-packaged website maintenance services right from cPanel and your website. You may also purchase and resell services where the revenue earned goes straight into your bottom line.

Program Details & Sign-up

Once you have selected the services that you would like to offer, Edit.com will create a co-branded services page for you to review. Once you have reviewed the page with your sales and support staff and approved it, you can activate the page in WHM so it will begin appearing in your customers cPanel main page. Your Edit.com account manager will provide you with quarterly traffic and commission reports. Commissions are paid to you at the end of each quarter with net 30 terms.

A complete explanation of the program details is provided on the Software – Website Maintenance Services page within WHM. Click on the Managed Services Program Details and Sign-up link for more information.

Program Activation

Once you have signed up for the program, you can enter your activation key in the field supplied on the Software – Website Maintenance Services page within WHM and then click on the Activate ng> button.

Managing User Access

You can enable or disable the link in cPanel for a specific hosting package by editing the Feature List associated with that package and un-checking Edit.com Website Maintenance Services.

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