Overview

Packages enable you to create your own custom web hosting packages and are a critical function in WebHost Manager. These packages form the core service of your web hosting business, and your pricing structure needs to be carefully thought out. WebHost Manager helps you in this process by allowing you to customize a large number of parameters, from disk space and bandwidth to the number of sub-domains and MySQL databases, as well as specifying whether CGI and shell access are allowed, and what cPanel default theme are provided.

To access the Packages Menu, click on Packages, on the main screen of your WebHost Manager interface.

Add Packages

Packages allow you to create accounts with a preset amount of disk space, bandwidth, e-mail accounts, etc, and are very useful for your business. With packages, you can cut precious minutes off the time it takes to create a new account.

Steps

1. To access the Packages Menu, click on Packages, on the main screen of your WebHost Manager interface.
2. Click on Add Packages.
3. Enter the name of the package and the maximum disk space the account can occupy in The Package Name and Quota Fields.
4. Indicate whether shell access is allowed in the Shell Access Checkbox.
5. Enter the maximum number of items allowed in the Max FTP Accounts, Max Email Accounts, Max Email Lists, Max SQL Databases, Max Sub Domains, Max Park Domains, and Max Addon Domains Fields.
6. Indicate whether CGI access and FrontPage Extensions are allowed in the CGI Access and FrontPage® Extensions checkboxes.
7. Enter the maximum bandwidth in megabytes allowed by the account in the Bandwidth Limit Field.
8. Click on the Default cPanel Theme for the account in the cPanel Theme Field.
9. Click on the default feature list for the account in the Feature List Field.
10. Click on Create.

Troubleshooting

If you do not wish to put a specific limit on a feature, type unlimited in the field next to that feature.

Delete Packages

If you no longer wish to offer a certain account package, you can delete it from your package list. This will not affect customers who are currently using this package.

Steps

1. To access the Packages Menu, click on Packages, on the main screen of your WebHost Manager interface.
2. Click on Delete Packages.
3. Click on the package name you wish to delete, and then click on Kill.

Troubleshooting

Deleting a package will not delete or modify accounts currently using that package.

Edit Packages

You can alter all aspects of a package whenever you need to change the package. These changes will not affect accounts that were created with the changed package, however it will affect new accounts using this package.

Steps

1. To access the Packages Menu, click on Packages, on the main screen of your WebHost Manager interface.
2. Click on Edit Packages.
3. Click on the required package and click on Edit.
4. Alter the fields as required. Refer to Packages for a description of each field.
5. Click on Edit when you have finished editing the package.

Feature Manager

The Feature Manager enables you to control the functions that are available in your customer’s cPanel. You can create one or more feature lists, each with their own functionality, which you then can assign to each new customer when you create the account.

Steps

1. To access the Packages Menu, click on Packages, on the main screen of your WebHost Manager interface.
2. Click on Feature Manager.
3. Enter the name of the feature list that you need to add in the Feature List Name Field and click on Add.
4. Click on the required checkboxes to enable or disable various features.
5. Click on Save when you have finished editing the feature list.

Troubleshooting

Click Edit to edit a feature list, or Delete to delete one.

Overview

FrontPage® is an extremely popular web site design tool. In order to support clients who use FrontPage, you need to install FrontPage extensions on their site so that the FrontPage’s “quirks” will work correctly on a Linux server.

If you need to reinstall FrontPage® extensions for an account, uninstall the current extensions first before reinstalling.

To access the FrontPage® Menu, click on FrontPage®, on the main screen of your WebHost Manager interface.

NOTE: cPanel does not encourage the use of FrontPage® nor does it take responsibility for any of the things that FrontPage®, or any other Microsoft® product, does to your server.

Install FrontPage® Extensions

FrontPage® is an extremely popular web site design tool. In order to support clients who use FrontPage®, you need to install FrontPage® extensions on their site so that the FrontPage’s “quirks” will work correctly on a Linux server.

Steps

1. To access the FrontPage® Menu, click on FrontPage®, on the main screen of your WebHost Manager interface.
2. Click on Install FrontPage® Extensions.
3. Click on the required domain name or user name in the displayed lists.
4. Click on Install.

Troubleshooting

Try uninstalling extensions before installing them if you are having problems.

Install FrontPage® Mail Extensions

Some clients may need FrontPage® mail extensions installed. This function will find all accounts that do not have any mail extensions installed and will install FrontPage® mail extensions.

Steps

1. To access the FrontPage® Menu, click on FrontPage®, on the main screen of your WebHost Manager interface.
2. Click on Install FrontPage® Mail Extensions.
3. A status list of the search and installation process will be displayed.

Uninstall FrontPage® Extensions

If FrontPage® is not working on a site or you are no longer using FrontPage® on a site, you should uninstall the FrontPage® extensions on that site.

Steps

1. To access the FrontPage® Menu, click on FrontPage®, on the main screen of your WebHost Manager interface.
2. Click on Uninstall FrontPage® Extensions.
3. Click on the required domain name or user name in the displayed lists.
4. Click on Uninstall.

Troubleshooting

Try uninstalling extensions before installing them if you are having problems.

Overview

The Software area deals with installing and updating server and system software on your server. Updating software is important as it can fix security holes and other bugs that may cause adverse effects to your system. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.

Update Apache

You can upgrade Apache by using this interface. The options checked on your screen reflect the default options, and not the currently active ones. Dynamic modules that were previously compiled into Apache will not be removed. If you wish to remove any Apache module you should remove it from httpd.conf and restart Apache.

Steps

1. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.
2. Click on Update Apache.
3. Select any options you require Apache to be compiled with by selecting the checkbox next to the option you need.
4. Click on Start Build.

Troubleshooting

If you have installed third party modules that are not listed below, you may need to recompile them after Apache is rebuilt. You may experience an unusable Apache that produces segmentation faults until the old modules are recompiled or removed.

Install A Perl Module

Perl modules are a collection of Perl scripts that allow you to perform one or more functions. WebHost Manager Manager enables you to install a number of Perl modules if and when you require them. If you are unfamiliar with Perl, try using a search engine to search for Perl and you will find a lot of information about what Perl is and what the benefits of Perl Modules are.

Steps

1. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.
2. Click on Install A Perl Module.
3. Enter the Name of The Perl Module that you want to install in the available field and click on Search.
4. Click on the Link To Install the required Perl module.

Install A RPM

RPM (Red Hat Package Manager) is a common way of installing software on Red Hat Linux systems. WebHost Manager enables you to install a large number of different packages, if and when required, and re-install them if a problem occurs.

Steps

1. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.
2. Click on Install a RPM.
3. Click on the Package That You Want To (Re)Install
4. Click on the Ignore Dependencies Checkbox if you want WebHost Manager to ignore any dependencies that may occur during installation.
5. Click on the Force Install Checkbox if you are reinstalling a package.
6. Click on Install.

Module Installers

Modules, whether Perl, PHP or Ruby, installed via the WHM interface are available for all users on the System. PHP Extensions are not managed via this interface, only through EasyApache 3. Rather, PEAR and PECL packages can be managed herein

Steps

1. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.
2. Click on Module Installers.
3. Click on the Manage next to the module you wish to manage.

Rebuild RPM Database

The database that keeps track of your RPM (Red Hat Package Manager) installations can become corrupt. You should only perform this function when technical support advises you that it is the correct course of action.

Steps

1. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.
2. Click on Rebuild RPM Database.
3. Click on Ok.

NOTE: This procedure may take 1-30 minutes, depending on the speed of your machine.

Update Server Software

WebHost Manager provides you with the ability to update your server, system software or backend scripts at any time. When activated, WebHost Manager will compare the current server and system software and backend scripts against its list of upgrades kept on its upgrade server, and upgrades any older versions automatically.

Steps

1. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.
2. Click on Update Server Software.
3. A software status list is now displayed with any updates performed, if any.

Update System Software

WebHost Manager provides you with the ability to update your server, system software or backend scripts at any time. When activated, WebHost Manager will compare the current server and system software and backend scripts against its list of upgrades kept on its upgrade server, and upgrades any older versions automatically.

Steps

1. To access the Software Menu, click on Software, on the main screen of your WebHost Manager interface.
2. Click on Update System Software.
3. A software status list is now displayed with any updates performed, if any.

Website Maintenance Services

cPanel has teamed up with Edit.com, the maintenance experts, to make it easier for you to increase your customer satisfaction and revenue. By supplying you with the ability to offer pre-packaged website maintenance services right from cPanel and your website. You may also purchase and resell services where the revenue earned goes straight into your bottom line.

Program Details & Sign-up

Once you have selected the services that you would like to offer, Edit.com will create a co-branded services page for you to review. Once you have reviewed the page with your sales and support staff and approved it, you can activate the page in WHM so it will begin appearing in your customers cPanel main page. Your Edit.com account manager will provide you with quarterly traffic and commission reports. Commissions are paid to you at the end of each quarter with net 30 terms.

A complete explanation of the program details is provided on the Software – Website Maintenance Services page within WHM. Click on the Managed Services Program Details and Sign-up link for more information.

Program Activation

Once you have signed up for the program, you can enter your activation key in the field supplied on the Software – Website Maintenance Services page within WHM and then click on the Activate ng> button.

Managing User Access

You can enable or disable the link in cPanel for a specific hosting package by editing the Feature List associated with that package and un-checking Edit.com Website Maintenance Services.

Incoming search terms:

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Overview

The E-Mail area allows you troubleshoot problematic e-mail addresses, manage your mail queue, and view email statistics for your server.

To access the Email Menu, click on Email, on the main screen of your WebHost Manager interface.

Manage Mail Queue

The Exim Mail Queue area enables you to view all waiting messages in the mail queue, and attempt to deliver or delete all the messages in the queue. The Mail Queue contains all messages that have been sent, but have not yet left your server for one reason or another. Refer to exim.org for more information on the mail queue.

Steps

1. To access the Email Menu, click on Email, on the main screen of your WebHost Manager interface.
2. Click on Manage Mail Queue.
3. View the email as required. Click on the Delete link next to an e-mail if you need to delete it, or click on the Deliver Now link next to an e-mail to deliver it now.
4. Click on the Delete All Messages In Queue link if you need to delete the mail that is currently in the queue.
5. Click on the Attempt To Deliver All Messages In Queue link if you need to send the e-mail now. This is a good method of testing if something is functioning incorrectly with Exim.

Mail Troubleshooter

The Mail Troubleshooter function enables you to send a test e-mail to a problematic address to determine what is wrong. This process will track down the vast majority of e-mail problems that can occur on your server.

Steps

1. To access the Email Menu, click on Email, on the main screen of your WebHost Manager interface.
2. Click on Mail Troubleshooter.
3. Enter the problematic e-mail address in the Email To Trace field.
4. Click on Do It.

Troubleshooting

If the Mail Troubleshooter does not show the source of the problem, you will need to check the mail logs on your server, or the returned messages to the account, if any.

Repair Mailbox Permissions

This function rebuilds mail databases and fixes permission problems on mail databases and mailboxes.

Steps

1. To access the E-mail Menu, click on E-mail, on the main screen of your WebHost Manager interface.
2. Click on Repair Mailbox Permissions.
3. Your mailboxes and databases should now be fixed. Complete! will be displayed.

View Mail Statistics

The View Mail Statistics function displays a wide variety of information about e-mail on your server, including total volumes, how many messages were sent and delivered per hour, the top 50 accounts in terms of mail sent and received, and a list of error messages.

Steps

1. To access the E-mail Menu, click on E-mail, on the main screen of your WebHost Manager interface.
2. Click on View Mail Statistics.
3. Mail Statistics will now be displayed.

View Relayers

This function allows you to see who is relaying mail on your server. For more information on relaying and how to prevent it, refer to: exim help.

Steps

1. To access the E-mail Menu, click on E-mail, on the main screen of your WebHost Manager interface.
2. Click on View Relayers.
3. The users that are relaying mail on your server will be listed in order of messages sent through relaying.
4. Click on a User or Domain Name to see where the messages are being relayed.

Overview

The Branding Editor allows you to edit many different aspects of the presentation of cPanel to your users. The best method is to create a new style and then edit it. It is recommended that you follow these steps so that you have a non-edited style to fallback to just incase something goes wrong with your new style.

Official cPanel Styles

cPanel installs with some of it’s own styles by default. Editing of the “Official cPanel Styles” on the server should always be avoided. Each time you perform an update of cPanel to the newest version, your changes will be overwritten and lost. The “Official cPanel Styles” are distributed with each new version and written to your server with each update.

Available Branding Styles

Any installed styles (whether an “Official cPanel Style” or a custom style) are listed for use on the “Branding Editor” page. The default style is [root] and will always be used if no other style is chosen.

Each installed style can have a custom thumbnail shown depicting it, however if you do not supply a thumbnail or the thumbnail is missing a default thumbnail will be used instead, thus showing a thumbnail that might not look like the actual theme in question.

Style Options

Each style has several available options that can be found in the “Available Branding Styles” list. They are as follows:

• Enable or disable style – Each style can be enabled or disabled by clicking in the checkbox below the name of the style.
• Apply to My Account – This will change the current style on your account. This will also change the style used by all of the sub-accounts under your main account.
• Apply to All Accounts – This will apply the style to all accounts already created. This will not set the default style to be used in the future for new accounts. You will still need to “Set Default for New Accounts” to apply this style for accounts created in the future.
• Set Default for New Accounts – This will set this style as the default for all new accounts created from this point on into the future. It will not set the default style for accounts that have been created in the past.
• Edit this Style – Allows the editing of the style. In the case of the “Official cPanel Styles”, it will create a copy of the style for you to edit instead of letting you edit it directly.

Incoming search terms:

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