Overview

The Languages area enables you to create, alter, and upload/download language configuration files for cPanel. These configuration files accept HTML code and allow you to alter all the words in cPanel to conform to the native language of your customers.

NOTE: You will need to do some translating in this area if you do not have already translated language files to use.

To access the Languages Menu, click on Languages, on the main screen of your WebHost Manager interface.

Additional Language Configuration

Several of the existing scripts used by cPanel have pre-configured languages files already installed. You can choose which language file you want to use for your customers at any time.

Steps

1. To access the Languages Menu, click on Languages, on the main screen of your WebHost Manager interface.
2. Click on Additional Language Configuration.
3. Click on the required language from the drop-down list for each script.
4. Click on Save.

Clone/Create a New Language

In order to create a new language file you need to clone or copy one of the existing language files. You can then download the file for manual editing (refer to Downloading a language file) or edit the file online (refer to Editing a language file).

Steps

1. To access the Languages Menu, click on Languages, on the main screen of your WebHost Manager interface.
2. Click on Clone/Create a New Language.
3. Click on the language file that you want to clone.
4. Enter the name for the language file in the Please enter a name for the new language field and click on Do It.
5. You can now download the file for manual editing (refer to Downloading a language file) or edit the file online (refer to Editing a language file).

Delete a Language File

If you no longer need to use a specific language file, this function allows you to remove it from your server. Make sure that no users are using the language file before you delete it, or they will be unable to use the language.

Steps

1. To access the Languages Menu, click on Languages, on the main screen of your WebHost Manager interface.
2. Click on Delete a Language File.
3. Click on the name of the language file you wish to delete.

NOTE: If the language file was removed successfully, you will see a message saying: Removed <language file name>!

Download a Language File

You can download a language file for offline editing. This is most useful when you have copied an existing file, which you are going to change to a new language (refer to Cloning a language file for more information).

Steps

1. To access the Languages Menu, click on Languages, on the main screen of your WebHost Manager interface.
2. Click on Download a Language File.
3. Click on the language file that you want to download.
4. Copy and paste the displayed text to a text file which you can edit later.

Edit a Language File

You can edit the words used in any language file. You can use this to make small changes in the currently active language file or completely change a cloned language file to a new language.

Steps

1. To access the Languages Menu, click on Languages, on the main screen of your WebHost Manager interface.
2. Click on Edit a Language File.
3. Click on the language file that you want to edit.
4. Alter the text in any of the available fields. You can use HTML code if required.
5. Click on Save.

Troubleshooting

Most third-party themes or skins do not have the ability to change based on language files. Please contact the creator of your theme for more information.

Upload a Language File

You can upload a new language file once you have finished altering a downloaded file (refer to Downloading a language file for more information).

Steps

1. To access the Languages Menu, click on Languages, on the main screen of your WebHost Manager interface.
2. Click on Upload a Language File.
3. Use the Browse… button to select the language file that you want to upload. This can be any plain text file.
4. Click on Upload.

Overview

The Support area contains a knowledge base of problems and script solutions and a support request form for server owners. The knowledge base is a great resource for simple questions and problems. You can also find answers to a lot of questions at http://forums.cpanel.net/

To access the Support Menu, click on Support, on the main screen of your WebHost Manager interface.

NOTE: You must register to view and interact on http://forums.cpanel.net/

Interactive Knowledge Base

The Interactive Knowledge Base enables you to find solutions to many common problems that you may encounter when running cPanel and WHM. Simply search for related topics to your keywords, and the Knowledge Base will present a list of solutions.

Steps

1. To access the Support Menu, click on Support, on the main screen of your WebHost Manager interface.
2. Click on the Interactive Knowledge Base link in the Support menu.
3. Enter a brief keyword description of the problem you are having in the Enter Issue field.

EXAMPLE: If you have a problem with mailman after installing suexec, enter: suexec mailman.

1. Enter the domain that has the problem in the Affected Domain field, if required. This will customize any solutions you find to that domain.
2. Click on the Search for Answer button.
3. Click on the Click-to-fix! link next to the required solution.

If you entered a domain as part of the search criteria, the solution script will automatically run against that domain. If you did not enter any domain as part of the search criteria, the solution script will run against your account.

Support Center

You can submit a support request to the cPanel Customer Service Team through the Support Center. There are several alternate forms of help you may wish to pursue before you submit a support request:

cPanel and WHM FAQ

Please use the online search facility in the online FAQ to see if your problem is listed.

Support Forums

Search through the archives or ask a question at the cPanel Support Forums.

Documentation

Please check the Online cPanel and WebHost Manager Documentation for help.

NOTE: Please check the online cPanel and WebHost Manager documentation for help.

Steps

1. To access the Support Menu, click on Support, on the main screen of your WebHost Manager interface.
2. Click on Support Center.
3. Click on one or more of the available links. If you need to contact cPanel directly, click on the Contact cPanel.net link.
4. Enter your name, email address, phone number, IP address, and cPanel version/build of your server in the Your Name, Your Email Address, Call Back # fields, IP Address of Server, and cPanel version/build fields.
5. Enter a brief, one line description of your problem in the Brief Description of Problem field.
6. Enter the name of the distributor from which you obtained a software license in the Distributor/Partner NOC Name field.
7. Enter a detailed description of the problem in the Detailed Problem Description field. Add as much detail as you can about the problem. You should include here, any and all parts of the software that are affected, any changes you have made to the server recently, what you are trying to accomplish, and any other information you feel may help the technical support representative to better assist you.
8. To the best of your ability, enter each action required to reproduce the problem in the Steps to Reproduce the Problem field.
9. Click on Send Request.

Overview

The System Reboot Menu allows you to check on the status of your server and display a lot of valuable information about your server.

To access the System Reboot Menu, click on System Reboot, on the main screen of your WebHost Manager interface.

Forceful Server Reboot

A Forceful Server Reboot forces the system to restart and may not always shutdown all running processes. This process should not be used unless a Graceful Server Reboot does not work.

Steps

1. To access the System Reboot Menu, click on System Reboot, on the main screen of your WebHost Manager interface.
2. Click on Forceful Server Reboot.
3. Click on Ok.

Graceful Server Reboot

A Graceful Server Reboot attempts to shutdown all processes on your server and then reboot the system. This is a similar process to the reboot command.

Steps

1. To access the System Reboot Menu, click on System Reboot, on the main screen of your WebHost Manager interface.
2. Click on Graceful Server Reboot.
3. Click on Ok.

Overview

WebHost Manager can display a variety of system information that indicates the current health of the system:

Current Disk Usage

Displays the current amount of disk space being used on each hard drive and partition.

Current CPU Usage

Displays the current CPU usage divided by process. More information about each process is available by clicking on each process’s PID (Process ID).

Current Running Processes

Displays all currently running processes and their location.

To access the System Health Menu, click on System Health, on the main screen of your WebHost Manager interface.

Background Process Killer

You can set WebHost Manager to automatically detect and kill any one of the following processes (if a process is killed, you will be emailed with information about that process):

• BitchX
• bnc
• eggdrop
• generic-sniffers
• guardservices
• ircd
• psyBNC
• ptlink
• services

It is recommended that you do not allow any of these processes to run on your servers. You can also add trusted users who will not have these processes killed.

1. To access the System Health Menu, click on System Health, on the main screen of your WebHost Manager interface.
2. Click on Background Process Killer.
3. Click on the checkboxes next to the processes that you want to automatically kill. It is recommended that you do not allow any of these processes to run on your servers.
4. Enter the name of any trusted users in the available field, if required. Enter one user per line. All users with a uid of less than 99 (including root, mysql, named, and cpanel) are automatically trusted.
5. Click on Save.

Show Current CPU Usage

This functions displays the current CPU usage divided by process. More information about each process is available by clicking on each process’s PID (Process ID).

Steps

1. To access the System Health Menu, click on System Health, on the main screen of your WebHost Manager interface.
2. Click on Show Current CPU Usage.
3. You can display more detailed information about each process by clicking on the PID of that process.

Show Current Disk Usage

This function displays the current amount of disk space being used on each hard drive and partition.

Steps

1. To access the System Health Menu, click on System Health, on the main screen of your WebHost Manager interface.
2. Click on Show Current Disk Usage.
3. The disk space used on each drive and partition will be displayed.

Show Current Running Processes

This function displays all currently running processes and their actual location on your server.

Steps

1. To access the System Health Menu, click on System Health, on the main screen of your WebHost Manager interface.
2. Click on Show Current Running Processes.
3. The current running processes on your server will be displayed.

Overview

The cPanel area contains a variety of miscellaneous features that help you to manage cPanel accounts. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.

Branding

Branding allows you to modify images within a cPanel theme so that you can add your company logo or another image to a customer’s interface. This can be very useful when you are dealing with multiple levels of customers.

Steps

1. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.
2. Click on Branding to activate Branding.

NOTE: You can now upload images/text for themes that support branding to /var/cpanel/cpanelbranding/themename. You can also alter branding options by clicking on a theme’s name.

Enable/Disable Outlook® AutoConfig

WebHost Manager can enable or disable Outlook Express® auto configuration files. These allow cPanel users to simply click on a link next to an email address and your server will install Outlook Express® registry settings on their computer. This function prevents a lot of support requests, as configuring email clients is a common problem for users.

Steps

1. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.
2. Click on Enable/Disable Outlook AutoConfig.
3. Click on Enable to enable Outlook Express® auto configuration files or click on Disable to disable Outlook Express® auto configuration files.

Troubleshooting

This feature only works for users who are using Microsoft Windows®.

Install cPAddons

The “Install cPAddons” feature allows you to install cPanel Addons.

When the page loads you will see a five-column table consisting of the following information:

• Installed – If the check box is checked, the associated cPAddon script has been installed. If the check box is not checked, the associated cPAddon script has not been installed.
• Vendor – The vendor that provided the cPAddon script.
• Category – The type of category the cPAddon script belongs to (Blogs, Bulletin Boards, CMS, Chat, Ecommerce, Gallery, Guest Books, Support).
• Security – The level of security for the associate cPAddon script.
• Name – The name of the associated cPAddon script.

Installing A cPAddon Script

Steps

1. Click on the check box associated with the cPAddon script you want to install. You can check multiple cPAddon scripts to install.
2. Click on the Update Addon Config button.

Uninstalling A cPAddon Script

Steps

1. Click on the check box associated with the cPAddon script you want to uninstall. You can check multiple cPAddon scripts to uninstall.
2. Click on the Update Addon Config button.
3. After the cPAddon script has been uninstalled, click on the back link.
4. When the page loads, you will see a “Completely Remove” link next to the name of the cPAddon script you uninstalled. You should only completely remove the cPAddon for an uninstalled cPAddon if you’ve uninstalled all installs of it first by clicking on the Completely Remove link. Otherwise you will end up with installations that can not be removed until you reinstall the module.

Force Refresh of All cPAddon Sources

Steps

1. If you want to refresh all cPAddon sources, click on the Force Refresh of All cPAddon Sources check box.
2. Click on the Update Addon Config button.

Manage cPAddons

You can select cPAddons for a single user on your server or you can select cPAddons for all users on your server.

Show all installs that need to be updated

This section is located at the top of the “Manage cPAddons” page.

Steps

1. Select All installs that need to be updated from the Show drop down menu.
2. Select either All Users or select a single user from the “Users” drop down menu.
3. Click on the Manage button.
4. When the page loads you will see a five-column table consisting of the following information:
   • User – The username associated with the installed cPAddon.
   • Addon – The name of the associated cPAddon.
   • Latest – The latest available version of the associated cPAddon.
   • Version – The current version of the associated cPAddon. If the current version is outdated, the “upgrade” link will be shown. Click on the upgrade link to update the associated cPAddon. If the version is the latest version available, the version number will be displayed in green, otherwise it will be displayed in red.
   • Currently installed in WHM – This column entry will show either a green circle icon or a flashing red circle icon. The “uninstall” link will always be shown for the associated cPAddon. Click on the uninstall link to remove the associated cPAddon in its entirety.

Show all installs regardless of their status

This section is located at the top of the “Manage cPAddons” page.

Steps

1. Select Every Install from the “Show” drop down menu.
2. Select either All Users or select a single user from the “Users” drop down menu.
3. Click on the Manage button.
4. When the page loads you will see a five-column table consisting of the following information:
   • User – The username associated with the installed cPAddon.
   • Addon – The name of the associated cPAddon.
   • Latest – The latest available version of the associated cPAddon.
   • Version – The current version of the associated cPAddon. If the current version is outdated, the “upgrade” link will be shown. Click on the upgrade link to update the associated cPAddon. If the version is the latest version available, the version number will be displayed in green, otherwise it will be displayed in red.
   • Currently installed in WHM – This column entry will show either a green circle icon or a flashing red circle icon. The “uninstall” link will always be shown for the associated cPAddon. Click on the uninstall link to remove the associated cPAddon in its entirety.

Upgrade all installs that need it

This section is located at the top of the “Manage cPAddons” page under the “Show installs” section.

Steps

1. Select Upgrade all installs that need it from the “Show” drop down menu.
2. Select either All Users or select a single user from the “Users” drop down menu.
3. Click on the Go button.
4. When the page loads, the system will display all cPAddons that have been upgraded in addition to a link to the associated cPAddon website.

Uninstall all installs that are no longer installed in WHM

This section is located at the top of the “Manage cPAddons” page under the “Show installs” section.

Steps

1. Select Uninstall all installs that are no longer installed in WHM from the “Show” drop down menu.
2. Select either All Users or select a single user from the “Users” drop down menu.
3. Click on the Go button.
4. When the page loads, you will see a confirmation statement similar to the following:

“Are you sure you want to uninstall this?”

1. Click on the Yes I am sure I want to do this. link.

The system will display all cPAddons that have been upgraded in addition to a link to the associated cPAddon website.

Plugins

The Plugins feature provides a simple management system where you can install/uninstall and setup automated updates of any cPanel plugins such as tomcat, modresin, modmono, pro, spamdconf, clamavonnector, and much more.

NOTE: cPanel is not responsible for any aspect of third party scripts/themes. All trademarks are owned by their respective companies. Please send all questions reguarding this feature to support@cpanel.net.

Before You Begin

When the page loads you will see a list of available cPanel plugins. Each section in the list shows the following:

• Name – The name of the plugin.
• Packager – The company or vendor that produces the plugin.
• Installed Version – The version of the currently installed plugin.
• Version – The latest version available of the plugin.
• Price – The type of pricing system used such as “free.”

Install/Automatic Plugins

Steps

1. Click on the Install and Keep Updated check box for any of the plugins available that you want to install. The system will automatically update the script to the latest available version if this option is checked.
2. Click on the Save button.

Uninstall Plugins

Steps

1. Each plugins listed has an uninstall button available. For example, if you currently have “pro” installed and you want to uninstall it, click on the Uninstall pro button.
2. You should see information similar to the following (pro Example):

removed `/usr/local/cpanel/bin/leechprotect'
removed `/usr/local/cpanel/bin/leechprotectinstall'
removed `/usr/local/cpanel/bin/leechprotectpass'
removed `/usr/local/cpanel/bin/updateleechprotect'
removed `/usr/local/cpanel/etc/leechprotect.sql.in'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/images'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/bluelagoon.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/delleech.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/close.jpg'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/convert.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/filelist-convert.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/doconvert.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/dohtaccess.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/doleech.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/doscale.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/dothumbdir.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/filelist-scale.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/filelist-thumbs.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/images.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/leechprotect.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/scale.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/submitsupport.html'
removed `/usr/local/cpanel/base/frontend/x/cpanelpro/support.html'

Modify cPanel/WHM News

You can display a customized version of the cPanel or WebHost Manager news, rather than use the default news script.

You can modify the following areas:

Global cPanel News

Displays on the home page of all cPanels that you can effect, including your own, your resellers’, and your resellers’ customers’ cPanels.

Global WebHost Manager News

Displays in the News area of all resellers’ WebHost Manager interfaces.

Resold Customer News

Displays on the home page of all your resellers’ customers’ cPanels

CPanel News

Displays on the home page of all your customers’ cPanels (not your resellers’ customers).

Steps

1. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.
2. Click on Modify CPanel/WebHost Manager News.
3. Enter or copy and paste the HTML code that you want to use into the relevant work areas.
4. Click on Save News.

Troubleshooting

The News page is coded in HTML so you need to use HTML code when creating your own news content.

Reset a Mailman Password

You can change the password for any Mailman mailing list on your server, usually when a user has forgotten his or her own Mailman password.

You can modify the following areas:

Steps

1. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.
2. Click on Reset a Mailman Password.
3. Click on the Mailman User from the available list.
4. Enter the New Mailman Password in the New Password field and click on the Change Password.

Shopping Cart Reset

You can refresh a shopping cart that is not resetting by itself. This command is only designed for use with the shopping cart scripts that come pre-installed with cPanel.

You can modify the following areas:

Steps

1. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.
2. Click on Reset a Shopping Cart.
3. Click on the Domain Name with the problem shopping cart and click on Reset.

Synchronize FTP Passwords

You need to synchronize FTP password files when you reinstall proftpd.

Steps

1. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.
2. Click on Synchronize FTP Passwords.

Upgrade to Latest Version

You can upgrade to the latest version of cPanel and WHM. WebHost Manager will check for updates, and download and apply any changes as required.

Steps

1. To access the cPanel Menu, click on cPanel, on the main screen of your WebHost Manager interface.
2. Click on Upgrade to Latest Version.
3. Click on Do It.

Incoming search terms:

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